Frequently Asked Questions
Everything you need to know about our premium plywood, timber, and home renovation supplies.
How do I calculate shipping for oversized sheets?
Shipping is calculated at checkout based on the weight and dimensions of your order. Because plywood sheets are bulky, we offer tiered flat-rate delivery for metropolitan areas and custom quotes for regional locations.
Can I request custom cutting for my plywood order?
Yes, we offer a precision CNC and saw-cutting service. Simply provide your specific dimensions in the order notes or contact our team for a detailed cutting plan before placing your order.
What is the difference between Interior and Marine grade plywood?
Interior plywood uses moisture-resistant glue suitable for furniture and cabinetry, while Marine grade is manufactured with permanent waterproof glue and high-quality veneers designed to withstand high-moisture environments and marine applications.
What is your return policy for building materials?
We accept returns on all standard-sized, undamaged stock within 30 days of purchase. Please note that custom-cut sheets or specially ordered timber species are non-refundable unless they are found to be defective.
Do you offer trade discounts for contractors and builders?
Absolutely. Ply Online offers a dedicated trade program for industry professionals. Please register via our 'Trade Account' page to access bulk pricing and priority fulfillment.
Are your wood products sustainably sourced?
Sustainability is a core value at Ply Online. The majority of our products are FSC (Forest Stewardship Council) or PEFC certified, ensuring they come from responsibly managed forests that provide environmental, social, and economic benefits.