Returns & Exchanges Policy

At Ply Online, we want you to be completely satisfied with your home improvement purchase. If your materials aren't quite right, you can return unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and details of the items you wish to return to receive a Return Authorization.

• 2.
  Pack Your Items

  Securely package the products in their original shipping containers to ensure no damage occurs during transit back to our warehouse.

• 3.
  Ship to Warehouse

  Affix the provided return label or ship via your preferred carrier to our central distribution center for inspection.

• 4.
  Receive Your Refund

  Once our quality control team verifies the condition of the goods, we will issue a full refund to your original payment method within 5-7 business days.